Meden Medical Services

There has been a lot of press coverage regarding face to face appointments in GP surgeries.

We want to reassure our patients that WE ARE OPEN, and you CAN get a face to face appointment with a GP when clinically necessary.

As with many other GP surgeries, we have had to change our way of working to keep our staff and patients safe.

In the first instance please telephone the surgery on 01623 843521 or send us an online message if you have access to S1 online.

Calls and messages are triaged first by a clinician (either by telephone, or video call) and then the clinician will decide, after speaking with you whether you need to be seen face to face. If you do need to be seen, the clinician will book this for you and will see you in full PPE.

We ask all patients who are attending face to face appointments to wear a face covering and to sanitise your hands on arrival.

Patients who have a pre booked face to face appointment should expect a telephone call the previous day. They will be asked screening questions in relation to COVID 19.

These measures are all for your safety as well as the safety of our staff


WE ARE OPEN!

To comply with social distancing, we are only seeing patients for pre-booked appointments. Please contact us on 01623 843521 in the first instance to make a telephone consultation appointment.

If you have an appointment with us, please use the entrance accessed via the car park and call us on 01623 848824 to let us know you have arrived, you will then be collected from the door.

Please note masks must be work at all times while in the building.

 

Prescriptions

Please do not bring your slips into the Health Centre. Please request online, via the NHS App or by calling 01623 843521 option 2.

 

If you cannot get through on the phone, please leave a message and we will endeavour to get back to you ASAP but please appreciate we are under extreme pressures.

 

Coronavirus

Do not leave home if you or someone you live with has any of the following:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

Please follow the latest government guidance found at: https://www.gov.uk/coronavirus

 

If we are closed and your enquiry is urgent, please use the NHS 111 service, or call 999 in an emergency.

 

 


IT IS NOT OUR POLICY TO PROVIDE COVID- 19 FIT TO FLY AIRLINE LETTERS

On 4th July UK travel advice changed with exemptions for travelling to certain countries and territories that no longer pose a high risk for Britishtravellers.

 

The government website provides guidance for those planning to travel abroad.

 

www.gov.uk/guidance/travel-advice-novel-coronavirus

 

As your GP practice, it is not our policy to issue COVID-19 certificates for international travel purposes.


ACCESS THE ONLINE SYSTEM HERE: https://systmonline.tpp-uk.com

Not signed up?

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

Systmone online can be used through downloading the app on Apple or on android. You can also log in via the systmone website

 



PATIENT GROUP

Want to know a little more about the Practice?

Want to have your say?

Join the Patient Group and help promote communication between patients and the Practice.

We would love to see you!

The group meets every 2-3 months in Warop Primary Care Centre. It is open to everyone, If you cannot attend meetings you can comment using the comments box in the waiting room.

Next meeting planned for: Thursday 26th March 2020 3pm


Welcome to Meden Medical Services

Meden Medical Services strives to provide the highest quality healthcare to patients in our area. All our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

 As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.Investor in People

Our Mission statement

 

We are part of a community based front-line National health service, dedicated to providing our patients with the best local care services delivered through prompt diagnosis and treatment of a wide range of health issues, and the promotion of good healthy living choices.

 

Vision statement

 

To be consistently rated by our patients and regulatory bodies as providing a service which is safe, effective, caring, and responsive and well led.

 

Values

  • Making a meaningful impact
  • Acting with integrity
  • Communicating directly and honestly
  • Developing & provide innovative solutions based on need
  • Striving for continuous improvement
  • Demonstrating teamwork
  • Respecting others

This misson statement was produced & agreed in conjunction with our patient group.

Opening Hours

See the appointments page for full details of our opening and consulting times.

We do provide extended hours which our surgeries are open from 7am Monday, Tuesday and Wedenesday which are prebookable online ( you need to register for this service) or by calling the surgery.

Medical Students - From time to time, the practice is involved with training medical students, and as a result medical students maybe present during your consultation. you are free to ask for them not to be present during your consultation. Please mention to the receptionist or doctor, that you wish for the medical student not to be present.

On the 4th Wednesday of every month, both sites will close at 12pm for PLT Training


Allocated named GP

Every patient that is registered at the practice is allocated a named GP. This GP is responsible for a patients overall care at the practice. If you wish to know who your allocated GP is then please do ask at reception.

If you would prefer that an alternative GP is your named allocated GP then please do let us know. If we are able to accommodate your request we will change this on your medical records.


Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.

The purpose of call recording is to provide an exact record of the call which will:

  • Protect the interests of both parties;
  • Help improve Practice performance and best practice;
  • Help protect Practice staff from abusive or nuisance calls;
  • Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
  • Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
  • A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy

 

For further information please contact the surgery.

Website updated on: 17/09/2020

For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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