Patient Experience Survey May 2019
It is almost 5 months since our Meden Vale site was closed. Meden Medical Services and NHS Mansfield and Ashfield Clinical Commissioning Group (responsible for planning and paying for healthcare locally) would like to understand your experience of services at Meden Medical Services since the closure. The information gathered will be used by the practice to inform service improvement in the future.
It would be most helpful if you could take a few minutes to answer our survey. The closing date for receipt of responses is 31st May 2019. You may complete this online via survey monkey: www.surveymonkey.co.uk/r/WC8WLLW. Or alternatively complete a paper form available at reception.
ACCESS THE ONLINE SYSTEM HERE: https://systmonline.tpp-uk.com
Not signed up?
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up
GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
- book or cancel appointments online
- renew or order repeat prescriptions online
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
Systmone online can be used through downloading the app on Apple or on android. You can also log in via the systmone website
Welcome to Meden Medical Services
Meden Medical Services strives to provide the highest quality healthcare to patients in our area. All our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
Our Mission statement
We are part of a community based front-line National health service, dedicated to providing our patients with the best local care services delivered through prompt diagnosis and treatment of a wide range of health issues, and the promotion of good healthy living choices.
To be consistently rated by our patients and regulatory bodies as providing a service which is safe, effective, caring, and responsive and well led.
- Making a meaningful impact
- Acting with integrity
- Communicating directly and honestly
- Developing & provide innovative solutions based on need
- Striving for continuous improvement
- Demonstrating teamwork
- Respecting others
This misson statement was produced & agreed in conjunction with our patient group.
Patients guide to our practice
See the appointments page for full details of our opening and consulting times.
We do provide extended hours which our surgeries are open from 7am Monday, Tuesday and Wedenesday which are prebookable online ( you need to register for this service) or by calling the surgery.
Medical Students - From time to time, the practice is involved with training medical students, and as a result medical students maybe present during your consultation. you are free to ask for them not to be present during your consultation. Please mention to the receptionist or doctor, that you wish for the medical student not to be present.
On the 4th Wednesday of every month, both sites will close at 12pm for PLT Training
Allocated named GP
Every patient that is registered at the practice is allocated a named GP. This GP is responsible for a patients overall care at the practice. If you wish to know who your allocated GP is then please do ask at reception.
If you would prefer that an alternative GP is your named allocated GP then please do let us know. If we are able to accommodate your request we will change this on your medical records.
Website updated on: 13/11/2018